This policy describes how Opendoor Home Loans collects, shares and uses your information when you access our services. This policy applies to all of the products and services owned and operated by Opendoor Home Loans LLC, including the content, features, data, and software available on www.opendoorhomeloans.com (“Services”). For additional information about Opendoor Home Loans’ privacy practices, see our Consumer Privacy Notice.
We collect content, images, and information you provide to us when you access our Services, including when you complete webforms on www.opendoorhomeloans.com; create an account with us; submit a loan application; mail or upload documents to us; communicate with us about our Services via comments, direct message, e-mail, SMS message, or telephone; or respond to one of our surveys.
Categories of information you may choose to provide to us include:
We may collect the following information from the device that you use to access our Services:
We generally use this information for your convenience and to improve our Services. For instance, we may use it to: (i) remember your information so that you do not have to re-enter it; (ii) provide you with customized content and information, including advertising; (iii) monitor the effectiveness of our Services; (iv) monitor aggregate metrics such as traffic and usage patterns; and (v) diagnose or fix technology problems.
We may record telephone calls between you and our customer service team. We do this to make sure we provide you with the best possible service. Our customer service team members also enter certain information you provide into our customer service databases to ensure continuity and consistency throughout your experience with Opendoor Home Loans.
We may collect information about you from our partners, service providers, and affiliated businesses in order to provide the Services, along with certain related products and services such as homeowners insurance, title insurance, escrow services, and, in cases where Opendoor Home Loans is not able to finance your home, access to other lenders who may be able to offer financing. Information we gather about you from our partners, service providers, and affiliated businesses may include information about how you engaged with an Opendoor Home Loans advertisement or social media post.
We use the information that we collect about you to deliver our Services, including to personalize features and content to you. As discussed in more detail below, you have choices about how and whether we process some of your information.
We may use information collected about you to provide you with relevant information about additional Services that Opendoor Home Loans or our affiliated companies offer, such as homeowners and title insurance services. Specifically, we use information about how you interact with our website and mobile application, combined with information you provide us and information we collect from other sources, to serve you relevant advertising.
We are constantly striving to improve our customer experience. We conduct research into all aspects of the home financing process to try to identify ways to make it better. Sometimes we use partner companies to conduct surveys of willing participants who offer suggestions as to how we might improve our Services. We also aggregate and analyze consumer information that we collect on our website and from conversations with our customer service representatives to identify trends which inform how we change and grow.
We may use information about you and your use of the Services to detect security incidents, protect against malicious, fraudulent, or illegal activity, and improve the security of our systems. We may also use this information to debug our Services to identify and repair errors that impair existing intended functionality.
We may use personal information to prosecute or defend against claims in court and other dispute resolution forums.
We may share your information when you specifically direct us to do so. Examples of situations where we share your information with your consent include:
We may share your information between our affiliated companies to the extent allowed by law.
We may share your information with service providers, including payment processors, technology and infrastructure providers, digital communications services, commercial data and market research analysts, consumer report providers, auditors and accountants, physical site security providers, IT security and bug-fix partners, and other providers, who perform services for and on behalf of Opendoor Home Loans for the sole benefit of us and our customers.
We may share your information as necessary to respond to legal process or to regulatory authorities (such as pursuant to a subpoena, warrant, investigative demand from law enforcement, regulators, or others; national or international security letters; etc.); to investigate, prevent, or take action regarding suspected or actual illegal activities (including fraud) and security or technical issues; to respond to or participate in commercial disputes (e.g., lawsuits or investigations); or to protect against fraud, claims, or other liability or harm to you, us, or others.
Opendoor Home Loans is not a data broker. However, in some circumstances we share your information with third parties not owned by or co-branded with Opendoor Home Loans that benefit directly from our sharing your information with them. We want you to be aware of these sharing arrangements so that you can exercise your rights to opt-out of such sharing, as described in Section VII, below.
We use commercially reasonable physical, electronic, administrative, and procedural safeguards to preserve the integrity, confidentiality, and security of all personal information collected through the Services. However, no security measure, system, or control is infallible. Therefore, like all businesses, we cannot guarantee that our systems are invulnerable to attack or misuse.
You have a major role in the security and privacy of your own information. For example, you should not provide us with personal information that we do not request. Additionally, you are responsible for controlling access to any personal computing device through which your information may be stored or accessed. You are also responsible for safeguarding any passwords or other log-in credentials that may be used to access your information, including in the Opendoor Home Loans environment. We recommend that you log out of any account when you are done using it.
Please remember to review the privacy settings and security policies of third-party sites and services that you use, such as social networks. We are not responsible for the privacy or security measures of any third party.
In the event that the security of any personal information under our control is compromised, we will take reasonable steps to investigate and mitigate the situation, including, when appropriate, notifying those individuals whose information may have been compromised and taking other steps in accordance with applicable laws and regulations.
You have a right to opt-out of sales of your personal information. You may request to opt-out through our Privacy Portal or by calling 1-800-349-2057. We will respond to a request to opt-out of future sales within fifteen days after we receive it.
You have the right to request that we tell you about our collection, use, and sharing of your personal information over the past twelve months. Once we receive and validate your request, we may disclose to you:
You have the right to request that we delete your personal information, subject to certain exceptions. Depending on the nature of the data, deletion may consist of erasing, aggregating, or anonymizing your information. After we receive and validate your request, we will delete and direct our service providers to delete your personal information, unless an exception applies. We may deny your deletion request, in whole or in part, if retaining the information is necessary for us or our service providers to:
Please be aware that, once deleted, your data, including your account and activities, cannot be restored.
You may, without charge, request to know or delete your personal information through our Privacy Portal or by calling 1-800-349-2057. Only you or an authorized agent may make a request to access your personal information. You have the right to make a free request twice during any twelve-month period. The request must:
For your safety and the safety of your information, we cannot fulfill a request to provide or delete personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you or an individual for whom you are a lawful agent. We may require additional verification before deleting or disclosing particularly sensitive information. We will only use the verification information you provide for the purpose of verifying your identity or authority to make the request.
Submitting a request does not require you to create an account with us.
We do not charge you a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your rights under Section VII. Unless permitted by law, we will not: